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Vonage Website Review & Ratings + Vonage Coupons

Vonage: Products & Services

Vonage is a publicly held provider of broadband VoIP services. Their technology enables anyone to make and receive phone calls with a touch tone telephone almost anywhere a broadband Internet connection is available.

Below how Vonage Works

  1. Sign up for a calling plan.
  2. Connect your Vonage Box™ to your internet and home phone.
  3. Connect your Vonage Account to another phone, like your mobile.
  4. Start calling.

Features of Vonage:

Call Transfer

Transfer calls to any phone number in the U.S., Puerto Rico and Canada while you're on another call.Log in to your Vonage Online Account to find out more.

Call Waiting

See who's calling, even when you're on the other line! You can even take the call, or let it go to voicemail.

3-Way Calling

Add a third person to your phone conversation, anytime.

Caller ID Block

Call anybody you want while keeping your phone number private.

Vonage: Company Background

Vonage was founded in January, 2001 and their headquarters in New Jersey, USA.

Here are the addresses of Vonage offices:

Vonage America

23 Main Street
Holmdel, NJ, 07733
USA

Vonage Canada

2660 Matheson Boulevard East
Suite 301
Mississauga, Ontario, L4W 5M2, CAN

Vonage UK

Brook House
229-243 Shepherds Bush Rd
London, W6 7AN, GBR

People behind Vonage:

Mark P. Lefar

CEO

Jamie Haenggi

CMO

Mike Sears

Senior VP Customer Care

Russ Dauer

Senior VP Product Development

Gavin Macomber

VP, International Products

Louis A. Mamakos

Executive VP and CTO

John S. Rego

Executive VP, CFO, and Treasurer

Vonage: Customer Feedback & Reviews

Here is a review of Vonage from TopTenReviews:

Pros
Vonage is a reputable, well-known VoIP provider that’s easy to set up and equipped with excellent customer support.

Cons
An annual contract is required, as well as a setup fee when you sign up for service.

The Verdict: 8.48/10

Despite some extra fees, Vonage is buoyed by its ease of use, solid reputation and array of feature-rich plans.

Click here to read the full review.

Vonage: Business Credibility & Trustworthiness

Vonage is not BBB Accredited.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Here is the BBB review page of Vonage:

http://www.bbb.org/new-jersey/business-reviews/voip-voice-over-internet-protocol-sales-and-service/vonage-in-holmdel-nj-11005249

Vonage: Website Popularity & Google Ranking

Vonage has been visited by people throughout the globe and its showing in their ranking too.

Their Alexa rank 9,544 globally, 2,161 in US and the site currently has links into 2,340 sites.

Their Google page rank is 6/10, which is good.

Their Compete rank is 9,270 globally and they get 13,860 per day in May.

Vonage: Social Media Presence

Vonage has great social presence that shows their product has great acceptance among the consumers.

Their Facebook page has 99,970 likes and 17,082 people are talking about them.

https://www.facebook.com/vonage

Their Twitter page has 4,648 tweets, 4,963 followers and 2,380 followings.

https://twitter.com/Vonage

Their You Tube page has 878 subscribers and over 2,00,000 video views.

http://www.youtube.com/user/vonage

Their LinkedIn page shows it is public company with almost 5000 employees

http://www.linkedin.com/company/vonage

Their Blog- http://blog.vonage.com/

Vonage: Website Security & Safety

According to Google safe browsing test, Vonage is not currently listed as suspicious and this site has not hosted any malicious software in the last 90 days.  Vonage.com did not appear to function as an intermediary for the infection of any sites in the last 90 days.

Here is a detailed overview of Vonage’s safe browsing test page:

http://www.google.com/safebrowsing/diagnostic?site=vonage.com

Vonage: Pricing & Packages

Here is a price comparison between Vonage and Nettalk.com

Vonage.com

U.S. & Canada Unlimited

One-Year Agreement                   

$9.99/mo

for 3 months then
$24.99/mo plus
taxes and fees

No Annual Contract

$24.99/mo

plus taxes and fees

U.S. & Canada 750

One-Year Agreement

$19.99/mo

plus taxes and fees

No Annual Contract

$19.99/mo

plus taxes and fees

U.S. & Canada 300

One-Year Agreement

$11.99/mo

plus taxes and fees

No Annual Contract

$11.99/mo

plus taxes and fees

Nettalk.com:

Basic Call Plan:

As low as $2.50 per month

$29.95 Flat rate each additional year
Plus taxes

  • Free calling to the US & Canada
  • Free calling DUO-to-DUO
  • One year of service included with the purchase of the DUO
  • Phone number included
  • Backed by live technical support
  • Voicemail, Call Waiting, Caller ID, 3-Way Calling, 411, e-911, and many more

North-America Add On

Includes calls to the US, Canada, Puerto Rico & Mexico**

As low as $5.85 per month*

$70 Flat rate per year
Plus taxes

  • Free Calling to Puerto Rico (landline and mobile devices)
  • Free Calling to Mexico (landline only)
  • All of the Free and standard features from the basic call plan

International Add On

Includes calls to 60 Countries**

As low as $10.00 per month*

$120 Flat rate per year
Plus taxes

  • Calling to 60 Countries
  • Including all standard features from the basic call plan
Vonage: Shipping Rates & Policies

All phone adapter returns must include a Return Authorization Voucher (RA Voucher). If you do not have an RA Voucher, please Contact them.

A message will be sent to your email address on record that includes your RA Voucher number and shipping instructions. For your convenience, a pre-addressed label is included at the bottom of the RA Voucher email message. Print the message and separate the label. Circle the reason for return and affix the label to the package.

A copy of the RA Voucher email message must also be placed inside the return package. Ensure the package contains the correct phone adapter to be returned. Also include the correct power supply (if applicable), and any accessories.

Vonage must receive the return package within 14 days from the issuance of the RA Voucher. Depending on your circumstances, your phone adapter will become inactive either immediately or after 14 days from the issue date of the RA Voucher. Please remember you are responsible for return shipping charges.

Vonage: Payment Methods Accepted

Vonage offers paperless billing only and does not accept payment by mail or in person.  Your payment is automatically charged monthly to the payment method you provided when you signed up for service. 

All billing information, including current charges, usage and your next scheduled payment date, can be viewed when you sign in to your Online Account.  Your current usage summary shows estimated charges to date, but excludes taxes and fees. You must view a previous billing statement to see all taxes and fees.

Vonage accepts the following payment methods: 

MasterCard®

Debit Card

Visa®

Reloadable Prepaid Card

American Express®

Electronic Check Payments

Discover®

 
Vonage: Returns, Refunds & Exchange Policy

For Order Dates on or after February 16, 2012, a money back guarantee ("MBG") applies to your first line only if you terminate your service within thirty (30) calendar days from your Order Date. The Order Date is the date you order service or the date we successfully process your payment, whichever is later. It is not the day you receive the equipment you ordered or the first day you use the service

Vonage: Product images & screenshots
Vonage Coupons
Best Available Vonage Coupon:
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